After subscribing to any of our plans, you will receive an invoice on the e-mail ID provided. You will be redirected to a page where you can securely share the login credentials of your website. We will then begin setting up our maintenance console, backups, and up-gradation of core files and plugins.

Within 24-48 hours, we will audit your site and share our improvement suggestions with you.

Yes, we provide unlimited WordPress edits. Our unlimited WordPress edits plan includes modifications to content, changing themes & plugin settings, and CSS adjustments. However, It does not include custom development tasks, building a new website or subdomain, or PSD to WordPress conversion. That said, we are always here to help you out and give you a cost estimate for such tasks/projects.  Take a look at specific examples to help you understand better:–

Example 1

• Included: You would like us to add new products or a catalogue of products to your Woo-commerce site.
• Not Included: You would like us to create a custom checkout process for your Woo-commerce site.

Example 2

• Included: You would like us to replace the logo on your site with the one provided by you.
• Not Included: You would like us to edit your logo.

Example 3

• Included: You would like us to replace the current content on your site’s page with the one provided by you.
• Not Included: You would like us to write or develop content for your site’s pages.

We do provide custom development separately. Such projects are covered on an hourly basis. You can get a quote for your project by contacting us at wpemergency@helpbot.net or jay@helpbot.net

We respond and resolve the issues as soon as possible. Most of the problems are resolved within 24 hours (12 Hours for the Superbot plan). However, the resolution time may vary depending on the time of the day and the nature of the task itself. For example, some tasks like complex edits or finding a plugin conflict because of which your website broke may take a little longer.

Yes, We do offer a 100% money-back guarantee*.
If you are not satisfied with our services, we will ask you for a chance to make things right. Even after that, if you are not satisfied with the service, we will refund your money, no questions asked.

Yes, We can fix it. If you are not a member of our monthly Care plans, we will do our best to clean up your site and put it back together. If you have a previous backup then the best option would be to set up your website on a different server and set up a clean instance. However, If you do not have a backup then we will have to dig in deeper and work out on the malware injection. Then depending on the threat level, we will be able to guide you through it and let you know if there is any other cost involved.

We will notify you about any issues faced and ensure the site is live on the backup version. We will then perform the required tasks to troubleshoot the problems and fix your site as soon as possible.

The majority of these issues are fixed for free under our care plans. However, for specific time-consuming problems, We will notify you beforehand and let you know if there is any other cost involved.

At Helpbot, a single care plan covers a single website. If you have multiple websites, then you have to purchase separate plans for each site. Moreover, we consider subdomains of a site as separate sites.

For Example- helpbot.net and maintainwordpress.helpbot.net are treated as two different sites, and you have to purchase a separate plan for each of these sites.